Synopsis

This workshop outlines the elements of a quality management system for teaching and learning through the demonstration of real life examples. Participants will gain an understanding of:

• external and internal pressures which are increasingly requiring institutions to demonstrate systematic quality assurance and improvement;
  
  
• an overall institutional approach to quality and its application in the area of teaching and learning;
  
  
• planning and approval for teaching and learning at all levels;
  
  
• the evaluation of teaching and learning including the shift from review to monitoring systems;
  
  
• performance indicators, target setting and the tracking of achievement;
  
  
• quality improvement through remediation, recognition of excellence and utilisation of good practice; and
  
  
• accountability systems for teaching and learning.

The workshop is lively, interactive and discursive. Participants are encouraged to reflect on implications for their own situations and share their experiences.